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Flexible Working


Changes that will extend the right to request flexible working have been scheduled after the Children and Families Act was passed in Parliament in March. These changes are due to come into force from 30 June 2014.This will mean that the right to request flexible working will be extended to cover all employees after 26 weeks’ service, rather than only those with children under the age of 17.


The changes also remove the current statutory procedure for considering requests. Instead, employers will have a duty to consider all requests in a reasonable manner.


The legislation does not give employees the right to work flexibly as employers will have the option to refuse requests on business grounds.


Here’s some background on the legislation and you can get a copy of this briefing at our LinkedIn company page:



Employees must have 26 weeks continuous employment at the date the application is made

Employers have a statutory duty to consider applications

Once agreed it becomes a permanent change to the contract of employment

An employee has the right to appeal if necessary against the outcome

Employers should try to negotiate a compromise if the specific requested hours are not possible

Only one application can be made in a 12 months period


The proposed code of practice for handling requests in a reasonable manner outlines:

That requests from employees be made in writing

That you must consider the request

That you discuss it with the employee

That you give the employee feedback; and

That you deal with the request promptly

There is a number of reasons why you might not be able to approve the request. If you do reject the request it must be for one of the following business reasons as set out in the legislation:


  • The burden of additional costs
  • An inability to reorganise work amongst existing staff
  • An inability to recruit additional staff
  • A detrimental impact on quality
  • A detrimental impact on performance
  • Detrimental effect on ability to meet customer demand
  • Insufficient work for the periods the employee proposes to work
  • A planned structural change to your business




There are several proven benefits to introducing more flexibility into your organisation, including:


Retention of skills and experience. Research shows that the lack of flexibility is a key reason why women leave organisations. Clients tell us they’d rather retain a high performing employee on fewer hours than lose them and have to recruit a replacement


Employee satisfaction. A flexible working week allows people to balance their commitments and increases their job satisfaction as well as improve their loyalty and commitment


Workforce flexibility. Flexible resources enables an organisation to affordably and quickly

flex capacity during busy times as well as handle extended working days, important when serving international markets.





Your employee should propose a workable format and there is a range of options that could work :


Change of Work Pattern


Compressed hours: Full-time hours over four days a week featuring longer days


Working from home: Part or all of the week based in another location – often home


Staggered hours: Variation in start and finish times e.g. a later start and later finish



Reduced Hours


Part-time week: Four or less full-hour days per week


Part-day week: Five days a week but reduced hours e.g., 9.30am to 3.00pm every day


Job Share: Introduce a job-share partner to maintain full-time hours




As this change is likely to receive media coverage, you should update your policies and prepare employee communications in advance.


We’re happy to discuss this further with you and check out the ACAS website for more detailed information and where they have the draft code of practice in full and a guide to handling requests.


Blog post by Andrea Starbuck Director  Ten2Two