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Crises can bring benefits, but only if we recognise them

By Robert Hewitt, MB BS, PhD, Biosample Hub

What is a crisis? According to dictionary definitions it is a time of great difficulty or danger when problems must be solved or important decisions must be made.

It’s important to recognise a crisis because only then can one put things right. Unfortunately, it appears to be part of human nature to be slow in this recognition. We have seen this in our delayed responses to climate change and our delayed responses to the current pandemic. 

To respond to a crisis, we need to change our ways of doing things, but most people don’t want change and don’t want their comfortable routines to be disturbed. There are many known psychological factors that delay recognition of crises, including optimism bias, outcome bias, confirmation bias and ‘Groupthink’ (Marshall, 2020). Together these factors explain why intelligent people faced with a crisis can behave like ostriches and ‘put their heads in the sand’.

The good news is that once a crisis is recognized, then it can be a powerful accelerator of change. We can see this in the effects of lockdown: the sudden acceptance and flourishing of video conferencing, online education and working from home. We had all the tools for years. The pandemic has just given us the push needed to use them. No doubt this change in behaviour will bring benefits long after the pandemic is over.  “Never waste a good crisis” is a popular saying at times like these.

What does it take to get people to recognize that a crisis exists? Sometimes it is necessary to tell people again and again and again, to overcome the in-built human resistance to accepting change. Often there needs to be a key event (or series of events) that highlight the situation and signal that a turning point has been reached. For example, a series of events including fires, extreme weather and flooding emphasise the need for a change in tackling climate change.

The field of medical research has its share of crises. They may seem small-scale compared with the global existential crisis of climate change. That is partly because a crisis in medical research does not have immediate life and death consequences. The consequences are often unidentified and in the future. All the same, we can predict based on past experience that they will eventually become very real.


The field of biobanking has been shaped by a number of crises. One of the most noteworthy was the UK organ retention scandal of 1999 (Bauchner & Vinci, 2001). The problem came to light because a bereaved mother investigating the death of her child, demanded a copy of her medical records. Here she found a letter revealing the fact her child’s heart had been removed at autopsy and retained without permission (The Guardian, 2003). 

From the public inquiry that followed, it emerged that it was common practice in many hospitals for pathologists performing autopsies on infants to retain whole organs like the brain and heart for education and research purposes, without having the informed consent of the parents. When this information was publicised in the news media, parents who had already suffered a bereavement came to learn that their child’s organs had been retained without their knowledge. This resulted in a huge public outcry; it became obvious that major cultural change was necessary.

There are many underlying reasons why such a culture had previously existed. One is that obtaining consent for an infant autopsy from bereaved parents is extremely difficult, without even broaching the subject of organ retention. Another factor is that out-dated paternalistic attitudes in the medical profession meant that patients were sometimes not being adequately involved in healthcare decisions.

The report of the Royal Liverpool Children’s inquiry, published in January 2001, made many recommendations including amendment of national law to clarify the fact that informed consent is required for organ retention at autopsy. In response to these and other recommendations, the Human Tissue Act of 2004 came into force. In addition, a regulatory body called the Human Tissue Authority (HTA) was set up in 2005. The HTA serves to regulate organisations that remove, store and use human tissue for research, medical treatment, post-mortem examination, education and training, and display in public (HTA website). Its aim is to ensure that such organisations follow legal requirements and so it promotes understanding of these requirements through codes of practice and other guidance. 

Here, a crisis has resulted in some positive changes. The next example needs much more attention.


Three years ago, the annual report of a UK agency called Medicines Discovery Catapult (MDC) came up with a disturbing finding. A survey conducted by the organisation found that 80% of SMEs (small to medium sized biotechs) found accessing samples from the National Health Service unexpectedly difficult with the result that 75% imported samples from abroad (SODN, 2018). 

Biotech companies play a vital role in medical research. They are the risk-takers and innovators that translate promising ideas generated in academia, into potential therapies, vaccines and diagnostics. They create opportunities that can be further evaluated by well-resourced pharma companies. The fact that UK biotechs are having such difficulty obtaining samples is therefore a matter of great concern. 

We need to recognise this as a crisis.

The UK has over 150 hospital-associated biobanks so there is no shortage of samples. The problem here is quite simply a failure to share samples with biotech companies. This is partly because public sector biobanks are established by hospitals and universities to support research in academic centres rather than industry. This is not just a UK issue, it is global.

It is well-known that biotech companies around the world rely mainly on commercial tissue brokers to obtain clinical samples. These brokers have difficulty sourcing samples in the UK and other Western European countries, where ethical concerns about the sale of human tissue are prevalent. So often these brokers obtain samples from Eastern Europe and parts of Asia, a practice that creates additional ethical concerns. This probably explains why the MDC study found that 75% of SMEs in the UK imported samples from abroad: they were obtaining samples from commercial brokers.

Commercial brokers serve a valuable purpose in that they provide biotech companies with vital clinical samples for their research. However, in general brokers have the disadvantage that for business reasons they will not reveal the source of their samples, because to do so would risk circumvention and loss of income. This obviously means that their clients will tend to lack reliable provenance information on the samples they receive. This poses a serious problem for manufacturers of medical devices who must use samples with reliable provenance information to validate their devices in order to be compliant with the new European IVDR regulations.

There seem to be two main ways in which we can respond to this sharing crisis, and both require cultural change.

The first is that we embrace the commercialisation of biosample procurement. This would mean that hospitals in Western Europe put aside ethical concerns and supply samples to commercial brokers, who in turn provide samples to biotech companies. This would reduce the need for brokers to source samples from other less developed parts of the world.

The second is that public sector biobanks, or rather their management committees, accept it as their responsibility to share samples with biotech companies. This would be the ideal, because biotech companies must have access to high quality samples with reliable provenance information. Biotech companies can’t afford to have the ‘Garbage In, Garbage Out’ scenario, any more than researchers in academia. Funding agencies could help encourage such a change as pointed out in a recent editorial called Thank you for sharing (Editorial, Nature Biotechnology, 2020). 

We need to decide which path to follow. In the USA, there appears to be a greater willingness to embrace commercialisation, at least for some hospitals. In the UK and many other countries, opinion seems to be more divided.


Robert Hewitt, MB BS, PhD, is the founder of Biosample Hub, a new platform that connects Biotech companies looking for samples, with Biobanks that have ethically sourced samples available.





Bauchner H and Vinci, R. What have we learnt from the Alder Hey affair? British Medical Journal 322, 309-310 (2001).

Blow, N. Biobanking: freezer burn. Nature Methods volume 6, 173–178 (2009).

Compton, C. Garbage In, Garbage Out: The hidden reason laboratory test results may not be as reliable as they seem. The Pathologist 03.16.2018

Editorial: ‘Thank you for sharing’. Nature Biotechnology 38, 1005 (2020).

Human Tissue Authority website.

Marshall, M. Why we find it difficult to recognise a crisis. BBC Future.  14 April 2020.

SODN. State of the Discovery Nation 2018. A report by the Medicines Discovery Catapult and the BIA.

The Guardian: ‘What happened next?’ 18th May 2003.