VOIP

VoIP is an acronym for voice over internet protocol, so a VoIP phone call is made and received over the internet instead of traditional analogue lines.

When I talk about VoIP to people they often have two impressions: either Skype (or a similar ‘free’ internet app), or a pricey Cisco or Avaya system that costs eye-watering amounts. And although these are both VoIP systems, the free and cheap apps are often unreliable and have atrocious call quality, while the expensive solutions cost far too much for most businesses.

This means that everyone in the middle is left behind. They either need more from their phone system than the cheap solutions offer or don’t have the budget for a costly phone system. But the next-generation VoIP has now become a lot more affordable and really very clever…