Almost everybody will, from time to time, find themselves in a conflict situation in the work place. While few people relish getting involved, unresolved conflicts rarely go away by themselves, potentially leading to reduced efficiency, higher absenteeism and staff turnover. That’s why it’s so important that, as a line manager, you know how to handle conflict effectively.
Workplace conflict can arise in a number of situations, including poor performance or conduct issues, poor working relationships, personality clashes and in extreme cases can lead to formal complaints or grievances.
